Customer Service Associate at Freightos

About the Company

7LFreight by WebCargo, a division of Freightos (NASDAQ: CRGO), is transforming global freight operations through digital rate management, quoting, and booking solutions. Our platform connects hundreds of airlines and ocean carriers with thousands of freight companies and global shippers, helping move goods faster, more efficiently, and at lower costs worldwide.

Job Summary

We are seeking a detail-oriented and customer-focused Customer Service Associate to manage carrier data, support customers, and ensure the accuracy of freight rate information. This role combines data entry, customer support, and operational coordination in a fast-paced, remote environment.

Key Responsibilities

• Maintain and update carrier rate data with high accuracy
• Interpret and process rate sheets (tariffs) into internal systems
• Provide customer support via email, phone, and live chat
• Ensure a high-quality customer experience by resolving inquiries efficiently
• Collaborate with internal teams and escalate issues when necessary
• Prioritize tasks and manage workload effectively in a dynamic environment

Requirements

Basic Qualifications

• Typing speed of 45+ WPM (with strong accuracy)
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Excellent written and verbal communication skills (Fluent English required)
• Strong attention to detail and organizational skills
• Ability to multitask and work independently in a remote setting
• Professional phone presence and customer handling skills

Preferred Qualifications

• Experience in customer service or data entry (1+ year preferred)
• Background in freight, logistics, transportation, or supply chain
• Additional language skills (Spanish is a plus)

Compensation & Benefits

• Salary: $15–$18 per hour (DOE)
• Paid holidays and unlimited paid time off
• 100% company-paid health insurance
• 401(k) plan with company match (eligibility applies)
• Flexible work schedule after initial onboarding period

Work Schedule

• Monday to Friday (8 hours/day)
• Initial schedule: 8:30 AM – 5:00 PM CST (first 90 days)
• Flexible scheduling available post-probation

Work Location

• Fully Remote

How to Apply

Apply directly via the job link:

Click here to apply