Customer Service Representative at Africhange

About Africhange

Africhange is a secure and seamless remittance platform designed to help immigrants send money home quickly and affordably. Whether it’s supporting family, paying for property, or handling business payments, we provide reliable, low-cost international transfers with excellent user experience at the core of everything we do.

We are scaling rapidly and building a 24/7 customer support structure that delivers fast, personalized, and high-quality assistance to our global users.

Role Overview

We are seeking a customer-focused Customer Service Representative to join our Customer Experience team. The ideal candidate will be responsible for delivering exceptional support across multiple communication channels while ensuring customer satisfaction, issue resolution, and a smooth user journey.

This role is best suited for someone who is proactive, tech-savvy, and passionate about creating outstanding customer experiences.

Key Responsibilities

• Respond to customer inquiries via live chat, email, and other assigned channels
• Identify customer needs and provide accurate, timely solutions
• Troubleshoot issues by researching internal documentation and tools
• Maintain clear, professional communication across all customer interactions
• Upsell relevant product features when appropriate
• Build strong customer relationships through proactive engagement
• Guide users on how to effectively use Africhange’s platform and services
• Maintain detailed records using CRM systems and internal tools
• Collaborate with cross-functional teams to resolve complex issues
• Meet individual and team performance targets (quality and efficiency)
• Participate in continuous improvement of customer support processes
• Adapt to rotating shifts in a 24/7 support environment

Requirements

• Bachelor’s degree or equivalent in Human Relations, Business Administration, or related field
• Minimum of 2 years’ experience in customer service or call centre roles
• Experience in fintech or financial services is an advantage
• Strong written and verbal communication skills
• High proficiency in handling live chat and customer support tools
• Comfortable using Google Workspace and CRM systems
• Strong problem-solving and analytical skills
• Ability to multitask, prioritize, and work independently
• Tech-savvy with good PC literacy
• Adaptable to shift-based work schedules
• Team-oriented with a strong customer-first mindset

What We Offer

• Fully remote work environment
• Competitive salary package
• Paid time off
• Private medical coverage
• Access to professional learning and development programs
• Collaborative and supportive team culture
• Career growth opportunities in a fast-scaling fintech company

Equal Opportunity Statement

Africhange is an equal opportunity employer. We value diversity and do not discriminate based on race, gender, religion, age, disability, or background.

How to Apply

Interested candidates should:

Click here to apply