Customer Service Support at E-Learning Development Company

Overview
We are seeking a highly organized and customer-focused Customer Service Support (OMNI) professional to join a remote e-learning development team. In this role, you will serve as the first point of contact for customers, delivering timely, accurate, and professional support across multiple communication channels including email, chat, phone, and social media.

You will be responsible for resolving general inquiries, providing product guidance, and escalating technical issues to the appropriate internal teams when necessary. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced digital support environment.

Key Responsibilities

• Provide first-line customer support across email, chat, phone, and social media platforms
• Respond to customer inquiries with clarity, professionalism, and accuracy
• Troubleshoot basic issues and escalate complex technical problems (e.g., password resets, system errors) to relevant teams
• Maintain accurate records of customer interactions using Zoho CRM or related tools
• Manage inbound and outbound calls using Aircall to ensure timely resolution of customer needs
• Monitor and respond to customer engagement across platforms such as Instagram, Facebook, and Snapchat
• Collaborate with internal teams to improve customer experience and support processes
• Follow company knowledge base and guidelines to deliver consistent support quality

Required Skills & Qualifications

• Strong written and verbal communication skills in English
• Fast and accurate typing ability
• Strong organizational and multitasking skills with a goal-oriented mindset
• Familiarity with Zoho CRM (preferred)
• Experience using customer support tools such as Zendesk, Intercom, or similar platforms (advantageous)
• Comfort with phone-based and ticketing system support
• Experience managing social media interactions for customer support purposes
• Ability to work independently in a remote environment

Technical Requirements

• Reliable computer (preferably less than 3 years old)
• Stable high-speed internet connection
• Quiet and professional workspace suitable for calls and chats

About the Role
This position offers the opportunity to support a global customer base in a dynamic, remote-first environment. You will be part of a collaborative team focused on delivering high-quality, “wow-worthy” customer experiences for an e-learning platform.

How to Apply

Interested candidates should

Click here to apply