Customer Success Manager at BruntWork

About the Role

BruntWork is looking for a proactive and results-driven Customer Success Manager (CSM) to manage and grow relationships across a global customer base. In this role, you’ll be responsible for ensuring customer satisfaction, driving product adoption, and delivering measurable valuae through our platform and services.

You’ll join a collaborative Customer Success POD that thrives on innovation, continuous learning, and delivering exceptional customer experiences.

Key Responsibilities

• Manage and nurture a portfolio of customers, driving engagement, retention, and satisfaction
• Act as the primary point of contact for customer inquiries, health cases, and escalations
• Deliver onboarding, product demos, and enablement sessions to support adoption
• Proactively identify churn risks and collaborate with Sales on retention strategies
• Partner cross-functionally with Product, Support, Marketing, and Treasury teams
• Use data insights to understand customer needs and recommend improvements
• Lead or contribute to initiatives that enhance customer experience and processes
• Support payment follow-ups in collaboration with Treasury for overdue accounts
• Stay updated on product enhancements and industry trends

Requirements

• 2+ years’ experience in Customer Success, Account Management, or a quota-carrying role (preferably SaaS/Tech)
• Proven ability to manage multiple client relationships effectively
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Data-driven mindset with strong analytical skills
• Experience collaborating across multiple teams
• Highly organized with strong attention to detail
• Ability to thrive in a fast-paced, remote environment
• Proficiency in English (written and spoken)

Nice to Have:

• Experience in Global Employment or Employer of Record (EOR)
• Familiarity with tools like Zendesk, Asana, Notion, and Slack
• Additional language skills (Spanish or Portuguese)

What We Offer

• 100% remote work environment
• Permanent work-from-home opportunity
• Immediate hiring
• Opportunity to work with a global team

How to Apply

Apply via the BruntWork careers page and complete all required steps, including assessments and technical checks.