Miovision
About the Role
Miovision is seeking a detail-oriented and customer-focused Customer Support Specialist to serve as the frontline contact for Intelligent Transportation Systems (ITS) clients. In this role, you will troubleshoot technical issues, support system installations and upgrades, and ensure a seamless customer experience while maintaining efficient support operations.
Key Responsibilities
- Respond to customer inquiries via support tickets, live chat, and other communication channels
- Diagnose and resolve hardware, software, and networking issues
- Guide customers through installations, upgrades, and system configurations
- Deliver user training and develop knowledge base documentation
- Escalate complex technical issues to engineering teams and follow through to resolution
- Manage RMA processes and warranty-related requests
- Track incidents, report bugs, and represent customer needs in cross-functional discussions
Requirements
Essential:
- Proven experience in technical support, IT support, or similar frontline roles
- Strong troubleshooting and analytical problem-solving skills
- Excellent communication skills in both French and English (written and verbal)
- Ability to simplify complex technical concepts for non-technical users
- Customer-first mindset with strong empathy and initiative
Preferred:
- Experience with Intelligent Transportation Systems (ITS) or related technologies
- Ability to create technical documentation and training materials
Benefits & Perks
- Competitive salary package
- Extended health care coverage
- RRSP/401K matching plan
- Performance-based incentive plan
- Flexible vacation policy and additional “Mio-Days”
- Remote work allowance and internet subsidy
- Enhanced parental leave
How to Apply
Interested candidates should
To apply for this job please visit schresult.com.