Digital Correspondence Agent

Job Title: Independent Contractor, CPT 11100 Digital Correspondence Agent
Experience Level: Entry to Junior Level
Company: 20four7VA
Service Category: Business Support
Location: Remote, Offshore
Work Arrangement: Work from Home
Employment Type: Independent Contractor
Number of Vacancies: 1
Contracted Hours: 40 hours per week
Training Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST
Regular Schedule: Sunday to Thursday, 8:00 PM to 5:00 AM EST
Training Duration: 4 weeks
Salary: Competitive rates, exact amount not disclosed
Payment Frequency: Weekly

Job Overview

20four7VA is seeking an offshore independent contractor for a remote Digital Correspondence Agent position supporting a property management organisation.

The successful candidate will provide business support through email processing, chat assistance, customer correspondence, and digital administrative tasks. The role requires the ability to manage high volumes of written communication while maintaining professional customer service standards.

The contractor will respond to customer enquiries, organise digital correspondence, perform data entry, maintain electronic records, and use web based platforms to support the client’s daily operations.

Applicants must demonstrate excellent written English, strong organisational skills, multitasking ability, and attention to detail. The successful candidate must also be available to work overnight Eastern Standard Time hours after completing the four week training period.

This is an independent contractor engagement facilitated by 20four7VA. Contractors are not employees of 20four7VA or the client organisation.

About 20four7VA

20four7VA provides virtual assistant and remote business support services to clients worldwide. Its recruitment model connects offshore independent contractors with businesses that require administrative and operational assistance.

The company primarily serves developed markets, including the United States, United Kingdom, Canada, and Australia.

Key Responsibilities

1. Digital Correspondence and Customer Support

• Prepare professional written correspondence through email and chat support channels.

• Respond to customer enquiries using correct grammar, punctuation, and professional language.

• Provide customer support during designated business hours.

• Maintain a professional communication standard across all customer interactions.

• Ensure responses align with client service expectations and customer satisfaction standards.

2. Email Management and Data Processing

• Process large volumes of digital correspondence and incoming emails daily.

• Organise and manage customer communications accurately.

• Perform administrative data entry and maintain digital records.

• Ensure information is processed correctly and efficiently.

• Meet agreed productivity and performance targets.

3. Administrative and Operational Support

• Use Microsoft Office applications for communication, documentation, and reporting.

• Navigate internal web based systems and client software platforms.

• Support daily team operations through reliable attendance and effective collaboration.

• Complete additional administrative tasks assigned within the agreed scope of services.

Required Skills and Competencies

Applicants should demonstrate the following:

• Strong English reading, writing, and speaking abilities.

• Excellent written communication, with proper grammar and punctuation.

• Ability to manage high volumes of emails and digital correspondence.

• Strong multitasking and organisational skills.

• Attention to detail and accuracy when processing information.

• Ability to work independently and meet productivity targets.

• Dependability, self motivation, and a proactive approach to assigned tasks.

• Flexibility to work overnight schedules after training.

• Typing speed of at least 35 words per minute is preferred.

Preferred Experience

Previous experience in any of the following areas is advantageous:

• Customer service.

• Administrative support.

• Email and chat support.

• Digital correspondence management.

• Data entry and digital record management.

The position is classified as Entry to Junior Level. Extensive professional experience is not expressly required in the supplied announcement.

Software and Technical Tools

The contractor will use the following tools and platforms:

Category	Tools
Communication	Microsoft Outlook, Microsoft Teams
Productivity	Microsoft Office Suite
Forms and Documentation	Microsoft Forms
Internal Client Software	VANTACA
Data Processing	Web based platforms and digital correspondence systems

Training on VANTACA, the client’s internal software platform, will be provided.

Work Schedule

The position requires 40 contracted hours per week, divided into a training period and a regular working schedule.

Schedule	Training Period	Regular Schedule
Duration	4 weeks	After training
Working days	Monday to Friday	Sunday to Thursday
Daily hours	8:00 AM to 5:00 PM EST	8:00 PM to 5:00 AM EST
Weekly hours	40 hours	40 hours

The company will make reasonable efforts to align the contractor’s schedule with the client’s preferred working hours. Any schedule changes must be mutually agreed upon in writing through a revised Statement of Work.

Terms of Engagement

This opportunity is strictly an independent contractor engagement.

• Contractors operate under a Master Services Agreement and a Statement of Work.

• The engagement does not constitute an employment offer.

• Contractors are not employees of 20four7VA or the client organisation.

• All compensation is processed through 20four7VA in accordance with the agreed engagement terms.

• Services must be delivered professionally and in line with the agreed scope, timelines, guidelines, and deliverables.

Regional and Language Preferences

Requirement	Details
Preferred region	Philippines
Required language	English
Accent preference	Level A to B, native or near native accent
Gender preference	None
Experience tier	Entry to Junior Level

The Philippines is the stated regional preference. The announcement does not confirm whether applicants from other countries will be considered.

Compensation and Contractor Benefits

20four7VA advertises the following benefits:

• Competitive contractor rates.

• Weekly payments.

• Free training and professional upskilling.

• Ongoing support and guidance.

• Access to a supportive virtual assistant community.

• Access to other available contractor opportunities.

The exact compensation rate is not disclosed in the announcement.

How to Apply

Interested applicants should use the application link.

Candidates should highlight their written English proficiency, customer service experience, email and chat support skills, typing ability, administrative experience, and availability for the specified overnight schedule.