Field Service Billing Specialist

Job Title: Field Service Billing Specialist (FSM)
Location: Remote
Work Arrangement: Permanent Work From Home
Employment Type: Independent Contractor
Experience: 3 to 5 years
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM EST
Working Hours: 40 hours per week, excluding a 1 hour unpaid break
Salary: Not disclosed
Hiring Status: Immediate hiring
Application Deadline: Not specified

Job Overview

A client is seeking an experienced Field Service Billing Specialist to manage customer invoicing for completed field service jobs.

The successful candidate will review completed work orders in a Field Service Management (FSM) system, verify labour hours, parts, travel expenses, technician notes, and customer approvals before generating invoices.

The role requires accurate invoice processing, contract and pricing verification, exception resolution, and effective communication with technicians, dispatch teams, and service managers.

The ideal candidate should have 3 to 5 years of experience in invoicing, billing, or accounts receivable. Experience handling high volumes of invoices in a deadline driven environment is essential.

This is a permanent remote independent contractor opportunity with immediate hiring.

Key Responsibilities

1. Work Order Review

• Review completed field service work orders in the FSM system before invoicing.

• Verify labour hours, parts used, travel expenses, technician notes, and customer sign offs.

• Confirm that each work order is linked to the correct customer, service location, equipment, and billing account.

• Identify incomplete or inconsistent job records and place them on hold until the required corrections are made.

2. Billing Data Accuracy and Validation

• Verify service charges against customer contracts, rate cards, pricing agreements, and approved quotations.

• Confirm that not to exceed (NTE) limits, purchase order numbers, and customer approvals are available.

• Identify duplicate charges, missing parts, incorrect rates, and billing code errors before issuing invoices.

• Apply the appropriate sales taxes based on the service location.

• Maintain records of billing corrections and document the reasons for each adjustment.

3. Invoice Creation and Submission

• Generate and issue financial invoices from approved work orders in the FSM system.

• Prepare invoices according to individual customer billing requirements.

• Handle invoicing requirements for national and regional customer accounts.

• Submit invoices through customer billing portals where required.

• Attach supporting documents, including work orders, customer sign offs, photographs, and approved quotations.

• Process approved credit notes and rebilling requests.

4. Exception Resolution and Communication

• Follow up with technicians, dispatch teams, and service managers to obtain missing or corrected job information.

• Escalate jobs that cannot be billed because of exceeded NTE limits, missing approvals, or incomplete documentation.

• Investigate disputed and rejected invoices.

• Provide supporting information required to resolve billing disputes.

• Communicate professionally with internal teams and customers through email and Microsoft Teams.

5. Billing Volume, Deadlines and Reporting

• Process a high daily volume of completed field service jobs.

• Maintain an up to date billing queue.

• Meet daily invoicing targets, submission cut offs, and month end deadlines.

• Track unbilled jobs and work orders placed on hold.

• Document the reasons for billing delays.

• Identify recurring errors from technicians and dispatch teams.

• Recommend improvements to billing procedures, documentation, and checklists.

6. Systems and Administrative Support

• Use the FSM system daily to review work orders and generate invoices.

• Use Microsoft Excel to track, reconcile, and monitor billing activities.

• Follow established billing procedures and documentation standards.

• Maintain the confidentiality of customer information, pricing records, and company data.

• Support departmental projects and other assigned administrative activities.

Requirements and Qualifications

Applicants should meet the following requirements:

• 3 to 5 years of experience in invoicing, billing, or accounts receivable.

• Proven ability to process high volumes of invoices in a fast paced environment.

• Excellent written and spoken English communication skills.

• Strong attention to detail and accuracy when reviewing billing information.

• Experience checking work orders, timesheets, or job records against contracts, pricing agreements, and purchase orders.

• Familiarity with Field Service Management systems, ERP platforms, or accounting software.

• Working knowledge of Microsoft Excel, including filters, lookups, and pivot tables.

• Strong organisational and time management skills.

• Ability to manage a large billing queue and meet strict deadlines.

• Ability to follow up with technicians, managers, and other departments to resolve billing discrepancies.

• Ability to work independently with minimal supervision.

Preferred Industry Experience

Experience in any of the following industries is advantageous:

• Field service operations.

• Facilities maintenance.

• Construction.

• Commercial equipment servicing.

Additional Technical Advantages

Candidates with the following experience may have an advantage:

• Field Service Management software.

• Microsoft Dynamics NAV.

• Microsoft Dynamics 365 Business Central.

• Customer invoicing portals for national accounts.

• Canadian sales tax systems, including GST, HST, PST, and QST.

Core Performance Expectations

The successful candidate will be expected to demonstrate the following:

Accuracy: Verify all billing information before issuing invoices and take responsibility for the accuracy of completed work.

Productivity: Maintain a consistent processing pace while managing high invoice volumes and strict deadlines.

Judgement: Determine when work orders are ready for invoicing, when they should be placed on hold, and when issues require escalation.

Ownership: Manage assigned billing queues independently and follow up until outstanding issues are resolved.

Communication: Maintain clear, professional, and timely communication with internal teams and customers.

Adaptability: Learn customer billing requirements, internal systems, and the commercial food equipment serviced by the client.

Work Schedule

Category	Details
Working days	Monday to Friday
Daily schedule	8:00 AM to 5:00 PM EST
Break	1 hour unpaid
Weekly working hours	40 hours
Work arrangement	Permanent remote
Final schedule	To be confirmed upon hiring

The schedule is based on Eastern Standard Time as stated in the vacancy announcement. Applicants should confirm the applicable time zone during recruitment.

Salary and Benefits

The client has not disclosed the exact compensation rate.

The advertised independent contractor benefits include:

• Permanent work from home.

• Immediate hiring.

• Health insurance coverage for eligible locations.

Health insurance eligibility depends on the contractor’s location. Applicants should confirm whether the benefit applies to their country of residence.

Job Details

Category	Information
Position	Field Service Billing Specialist
Specialisation	Field Service Invoicing
Location	Remote
Employment type	Independent Contractor
Experience	3 to 5 years
Required system	FSM
Additional software	Microsoft Excel
Preferred ERP	Microsoft Dynamics NAV / Business Central
Tax knowledge	Canadian GST, HST, PST, QST
Weekly hours	40
Salary	Not disclosed
Deadline	Not specified

How to Apply

Interested and qualified applicants should select the Apply Now option.

Applicants should highlight their experience in high volume invoicing, accounts receivable, work order verification, field service billing systems, Microsoft Excel, and customer billing portals.