Legal Document Production Team Leader at SmartPA

About SmartPA

SmartPA is redefining administrative support through a human-centred, technology-enabled approach. We partner with global organizations across industries including legal, tech, automotive, and retail to deliver efficient, high-quality operational support. As we scale, we are committed to building a high-performance culture that values innovation, collaboration, and measurable impact.

Role Overview

We are seeking a Legal Document Production Team Leader to lead and develop a high-performing team responsible for delivering accurate, high-quality legal documentation. This role blends people leadership, operational management, and continuous improvement, ensuring excellent service delivery and strong client relationships.

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of document production specialists
• Set clear performance expectations and monitor progress
• Conduct regular 1:1s, team meetings, and performance reviews
• Provide hands-on support for complex or high-risk tasks

Operations & Service Delivery

• Manage daily workflows, ensuring timely and accurate delivery
• Maintain high standards of quality, accuracy, and turnaround
• Act as the first point of escalation for operational or client issues
• Ensure team meets service level agreements (SLAs) and targets

Process Improvement & Quality

• Monitor performance metrics and address quality issues proactively
• Identify and implement process improvements and efficiencies
• Maintain documentation of workflows and best practices
• Promote knowledge sharing and continuous learning

Stakeholder Management

• Build and maintain strong client relationships
• Address client concerns effectively and professionally
• Support service reviews and contribute to long-term client success

Requirements

Experience

• Minimum 3+ years in legal document production
• At least 2+ years in a team leadership or management role
• Proven experience handling complex legal documents

Technical Skills

• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong expertise in document formatting (styles, templates, tracked changes)
• Familiarity with tools such as PDFdocs, DocuSign, and digital dictation software

Core Competencies

• Strong leadership and coaching ability
• Excellent organizational and workload management skills
• High attention to detail and accuracy
• Effective communication and stakeholder engagement
• Problem-solving and decision-making skills
• Adaptability in fast-paced, deadline-driven environments
• Proactive mindset toward innovation and process improvement

What We Offer

• Competitive salary
• Fully remote working environment
• Flexible working (core hours: 10:00 – 16:30 GMT)
• 33 days annual leave
• Employee Assistance Programme
• Performance-based incentives
• Opportunities for career growth and development

How to Apply

Interested candidates should apply via:

Click on this link to apply