Scheduling Coordinator at BruntWork

About the Role

We are seeking a highly organized and detail-oriented Scheduling Coordinator to support daily caregiver scheduling operations and ensure seamless client care delivery. This role is central to maintaining operational efficiency, caregiver engagement, and high-quality service outcomes.

The ideal candidate is proactive, communicative, and able to manage multiple priorities in a fast-paced environment while ensuring accuracy and continuity across all scheduling activities.

Key Responsibilities

Scheduling & Workforce Coordination

• Assign caregivers to client shifts based on skills, availability, and care requirements
• Communicate schedule updates, new assignments, and changes promptly to caregivers and clients
• Maintain accurate scheduling records in CRM systems (e.g., WellSky, ClearCare)
• Monitor open shifts and ensure timely coverage to prevent service disruptions
• Track caregiver hours and flag potential overtime for approval

Monitoring & Compliance

• Monitor missed or late clock-ins and follow up with caregivers immediately
• Review shift logs and verify discrepancies against scheduled hours
• Report payroll and billing issues to administration
• Ensure all records are accurate, updated, and compliant with company policies

Caregiver Engagement & Communication

• Serve as the primary point of contact for caregivers
• Confirm caregiver availability, preferences, and contact details regularly
• Conduct check-ins to support engagement and retention, especially within the first 90 days
• Foster a supportive and positive caregiver experience

Client Support & Service Quality

• Facilitate virtual introductions between caregivers and clients for first shifts
• Communicate care plans and expectations clearly
• Address client concerns and follow up on service quality issues
• Ensure continuity of care and rapid issue resolution

Administrative Support

• Maintain accurate caregiver profiles and documentation
• Log all scheduling activities and incidents in CRM systems
• Support reporting, KPI tracking, and operational analysis
• Assist with general administrative and coordination tasks

On-Call Support

• Participate in an after-hours on-call rotation when required
• Respond promptly to urgent scheduling or service issues

Requirements

Experience

• Minimum 1 year in scheduling, customer service, or administrative roles
• Experience in healthcare or home care environments is an advantage

Technical Skills

• Familiarity with scheduling tools (WellSky, ClearCare, or similar preferred)
• Strong proficiency in Microsoft Excel and data entry systems

Communication

• Excellent verbal and written communication skills
• Professional phone etiquette and responsiveness
• Ability to communicate effectively with clients and caregivers

Core Competencies

• Strong organizational and multitasking skills
• High attention to detail and accuracy
• Ability to work independently in a remote environment
• Problem-solving mindset with proactive decision-making
• Reliable, adaptable, and service-oriented

Employment Perks

• Fully remote work environment
• Competitive independent contractor arrangement
• Health coverage options (eligible locations)
• Immediate hiring process
• Long-term, stable opportunity

Valid Until May 17, 2026