Virtual Administrative Assistant Jobs in Healthcare

Job Title: Virtual Administrative Assistant (Healthcare)
Location: Remote
Work Arrangement: Permanent work from home
Employment Type: Independent Contractor
Work Schedule: Monday to Friday, 1:00 PM to 5:00 PM
Working Hours: 20 hours per week
Experience: Relevant experience preferred
Salary: Not disclosed
Application Deadline: Not specified
Hiring Status: Immediate hiring

Job Overview

A healthcare organisation is seeking a detail oriented, reliable, and proactive Virtual Administrative Assistant to support its daily clinical and operational activities.

The successful candidate will manage patient communications, respond to social media enquiries, coordinate administrative tasks, and provide telephone support during daily staff lunch hours.

The role also involves processing medical billing documents, registering diagnostic laboratory kits, ordering laboratory tests, following up on test results, managing medical records, and scheduling patient appointments.

This is a remote independent contractor position requiring consistent availability for 20 hours per week.

Key Responsibilities

1. Patient and Social Media Communication

• Monitor and respond promptly to patient enquiries received through email and video outreach.

• Manage incoming messages on the organisation’s Instagram and Facebook accounts.

• Provide timely, professional, and helpful responses to patient enquiries.

• Maintain appropriate communication standards when handling patient information.

2. Front Office and Telephone Support

• Provide daily telephone coverage for one hour, from 1:00 PM to 2:00 PM.

• Handle incoming patient calls during the primary staff lunch period.

• Respond to enquiries about appointments and general healthcare services.

• Direct calls and enquiries appropriately when additional assistance is required.

3. Administrative and Clinical Support

• Process superbills, with an expected volume of a few per week.

• Register Genova diagnostic laboratory kits accurately.

• Place laboratory test orders through relevant online portals.

• Follow up on incoming laboratory results.

• Send and receive medical records through digital faxing systems.

• Schedule patient follow up appointments.

• Maintain organised calendars and appointment records.

Requirements

Applicants must meet the following requirements:

• Availability to work consistently from Monday to Friday, 1:00 PM to 5:00 PM.

• A quiet and professional home office environment.

• Reliable high speed internet connection.

• A functional computer suitable for administrative and communication tasks.

• A noise cancelling headset for telephone and virtual communication.

• Strong organisational skills and attention to detail.

• Ability to work independently and manage multiple administrative responsibilities.

Qualifications and Preferred Experience

Previous experience in any of the following roles is preferred:

• Virtual Assistant.

• Medical Assistant.

• Healthcare Administrative Assistant.

Technical Skills

Applicants should be familiar with, or demonstrate the ability to work with, the following systems and tools:

• Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.

• Digital faxing software.

• Online laboratory ordering portals.

• Instagram and Facebook messaging platforms.

• Patient appointment scheduling and calendar management tools.

Experience with superbill processing and diagnostic laboratory kit registration is a major advantage. Familiarity with Genova Diagnostics products and registration procedures is particularly beneficial.

Communication Skills

• Excellent written and spoken English.

• Professional telephone communication skills.

• Ability to communicate clearly and courteously with patients.

• Strong follow up and interpersonal skills.

Work Schedule

Schedule	Details
Working days	Monday to Friday
Working hours	1:00 PM to 5:00 PM
Daily hours	4 hours
Weekly hours	20 hours
Telephone coverage	1:00 PM to 2:00 PM daily
Work arrangement	Permanent remote
Contract type	Independent Contractor

Salary and Benefits

The vacancy announcement does not disclose the salary or hourly payment rate.

The stated contractor benefits include:

• Permanent work from home.

• Immediate hiring.

Important: This is an independent contractor engagement, not a confirmed salaried employee position. Applicants should clarify compensation, payment frequency, and contractual terms during recruitment.

How to Apply

Interested candidates should use the Apply Now .

Applicants should highlight their experience in virtual assistance, healthcare administration, patient communication, EMR/EHR systems, medical records management, and laboratory coordination.