E-commerce Customer Support Specialist at BruntWork

Job Overview

BruntWork is seeking a detail-oriented E-commerce Customer Support Specialist to join a growing online retail business. This is a fully remote, non-voice customer support role focused on providing exceptional support through email and messaging platforms.

You’ll be responsible for handling customer enquiries, processing returns and exchanges, updating Shopify orders, and coordinating with third-party logistics (3PL) partners to ensure a seamless customer experience. This role is ideal for professionals with strong written communication skills and hands-on experience using Shopify and Zoho Workplace.

Work Schedule

• Monday to Friday
• 10:00 AM – 2:00 PM EST
• 20 hours per week

Key Responsibilities

• Respond to customer emails and messages promptly while meeting service level agreements (SLAs).
• Handle customer enquiries professionally and resolve issues efficiently.
• Process returns, exchanges, replacements, and order modifications using Shopify.
• Update customer orders accurately within the Shopify platform.
• Verify shipping information and liaise with third-party logistics (3PL) providers via email.
• Monitor and manage customer support tickets to ensure high customer satisfaction.
• Escalate complex customer issues to the business owner with clear documentation.
• Maintain accurate records of customer interactions and order updates.

Requirements

• Minimum of 2 years’ experience in e-commerce customer support.
• Practical experience using Shopify.
• Proficiency in Zoho Workplace.
• Excellent written English communication skills.
• Strong attention to detail and organisational skills.
• Experience managing returns, exchanges, refunds, and customer claims.
• Ability to work independently in a remote environment.

Why Join BruntWork?

• Permanent remote work
• Flexible part-time schedule
• Immediate hiring
• Opportunity to work with a growing international e-commerce business

Application Process

Interested candidates should click the Apply button to complete the application process, including the assessment questions, technical check, and voice recording. Applications with all required steps completed will receive priority consideration.

Click here to apply

Important: BruntWork does not charge applicants any fees during the recruitment process. If anyone requests payment, please disregard the request and report it through BruntWork’s official channels.