Senior Account Manager at Superside

About the Company

Superside is a leading AI-powered creative services company helping over 500 global brands scale high-quality creative work efficiently. Operating as a fully remote organisation with more than 700 professionals across 60+ countries, Superside partners with marketing and creative teams to deliver exceptional creative solutions while embracing the future of remote work.

About the Role

Superside is seeking an experienced Senior Account Manager to manage a portfolio of client accounts, drive long-term customer relationships, and support account growth. In this role, you will oversee client satisfaction, lead renewal conversations, monitor account performance, and collaborate with internal teams to ensure successful project delivery.

This is an excellent opportunity for a client-focused professional who enjoys building strategic partnerships, managing commercial relationships, and delivering measurable business value in a remote, global environment.

Key Responsibilities

• Manage end-to-end relationships for a portfolio of client accounts, ensuring high retention and customer satisfaction.
• Lead account renewals and identify moderate growth opportunities within established commercial frameworks.
• Partner with Project Managers to ensure projects are delivered on time and to a high standard.
• Monitor account health, revenue performance, and contribute accurate forecasting for leadership.
• Identify potential risks early and serve as the primary escalation point for assigned accounts.
• Translate customer business objectives into structured creative programmes and solutions.
• Use performance insights and data to support Quarterly Business Reviews (QBRs) and renewal discussions.
• Develop a strong understanding of Superside’s services to uncover opportunities that create additional value for clients.
• Collaborate with cross-functional teams to align account strategy, delivery, and customer success.

Requirements

• Minimum of 5 years’ experience in Account Management, Client Services, or a related role within creative, digital, marketing, or professional services.
• Proven experience managing client portfolios and driving customer retention.
• Experience leading account renewals and commercial discussions.
• Strong stakeholder management skills with the ability to engage senior-level decision-makers.
• Ability to balance strategic account planning with day-to-day execution.
• Experience working closely with Project Managers, Producers, or other cross-functional teams.
• Comfortable using performance metrics, reporting, and forecasting to support business decisions.
• Excellent written and verbal communication skills in English.

Why Join Superside?

• Fully remote, global work environment.
• Collaborate with talented professionals across 60+ countries.
• Career growth through mentorship, ownership, and continuous learning.
• High-performance culture built on trust, collaboration, and innovation.
• Opportunity to work with leading international brands and shape the future of creative services.

How to Apply

Interested and qualified candidates should click the application link provided by the employer to submit their application.

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